Terms & CONDITIONS

Who is eligible to join the Rewards Program?

EKAM Rewards Program is
open to only those users with an active EKAM account and are on our mailing list and part of our WhatsApp.

How do I create an account with EKAM?

To create your EKAM account, simply click on the Join Now button visible on clicking the EKAM Rewards tab. It will lead you to a section where you can fill in your details to create your account.

Or simply click here: https://ekamonline.com/account/register

What are the benefits of the Rewards Program?

By joining the Rewards Program and performing eligible actions, you can earn EKAM Coins which you can then redeem to avail discounts, rewards, and free gifts from EKAM.

What is the value of 1EKAM Coin?

1 EKAM Coin = ₹1  

What is the validity of EKAM Coins?

EKAM Coins have a validity
of 1 year from the date of credit.

EKAM Coins can be used any
number of times in a month as long as your order value is above ₹499.

How can I receive EKAM Coins?

You can receive EKAM Coins every time you make a purchase, i.e., you will receive 1 EKAM Coin for every Rs. 10 spent.

Is there a limit to the number of Coins I can redeem in 1 go?

No, there is no limit to the number of Coins you can redeem in 1 go.

However, please note that
any order value less than ₹500 will incur a shipping fee and you cannot use EKAM Coins to deduct that fee.

Can I use the Rewards Coins along with other offers/coupons?

Yes, you may use the EKAM
Coins along with EKAM’s other offers/coupons unless otherwise stated.

Can I earn EKAM Coins by purchasing directly from EKAM stores?

No, customers cannot earn EKAM
coins when purchasing directly from EKAM stores.

Can I earn coins for EKAM purchases via other sites like Amazon, Flipkart, Myntra etc?

No, customers cannot earn
EKAM coins by purchasing from any other website other than EKAM’s official website:
 www.ekamonline.com  

Will earn coins when redeeming coins on my order?

Yes, you can receive EKAM Coins on purchases done partially/completely through your
existing EKAM Coins.

(E.g. If you redeemed 100 EKAM coins on your purchase, you will then be credited with
100 EKAM coins)

When will the EKAM Coins be credited?

Once order is successfully
delivered, we will credit you with EKAM Coins within the following 48-72 hours.

Why have my Coins disappeared?

Coins will not be visible in the customer account only and when their validity expires. Coins earned against eligible purchases are valid for 1 year from the day the specific purchase was made.

Coins earned under promotions or offers will expire as per their stated expiry timelines.

Despite being eligible, I have not been credited any EKAM Coins? What do I do?

Kindly reach out to our
customer care at: 08046809555 or cs@ekamonline.com   

(Timings: 9:30 AM to 6:00
PM | Mon – Sat, excluding national/ public holidays)

What happens to my coins if a part of my order or entire order is cancelled?

In cases where partial or
complete order is cancelled and part of the order or the entire order was paid
using EKAM Coins, the exact amount of EKAM Coins that were used will be
credited back to your EKAM account. This applies only to the part of the order
(partial or complete) that was covered using EKAM Coins and not where other
forms of currency/transaction was used.

 Wherever other forms of currency/transaction were
used, appropriate refund will be initiated as per brand guidelines. Please read
the link to understand: https://ekamonline.com/pages/cancellation-refund-policy .

Can I return or exchange an item purchased with coins?

Products or items purchased via coins can be eligible for return/exchange as per EKAM
brand guidelines. Please refer the link for more details on return and refund policy: https://ekamonline.com/pages/cancellation-refund-policy

I have earned enough EKAM coins equivalent to the entire amount of order placed. So, can I get this order “free of charge”?

Yes, if you have enough
coins that match the total order value of order placed, you can get it ‘free of charge’. However, do bear in mind that any order value less than ₹500 will incur a shipping fee and you cannot use EKAM Coins to deduct that fee.

Can I ask for my EKAM Coins to be converted to cash?

EKAM Coins will not be exchanged for cash under any scenario.

Can my membership be terminated?

The membership can be
terminated under the following scenarios:

 

How do I contact Customer Service?

Kindly reach out to our
customer care at: 08046809555 or cs@ekamonline.com

(Timings: 9:30 AM to 6:00
PM | Mon – Sat, excluding national/ public holidays)

Why am I unable to apply my coins to my order?

Kindly provide relevant
screenshot of your cart and your EKAM coins being used and reach out to our
customer care at: 08046809555 or cs@ekamonline.com

(Timings: 9:30 AM to 6:00
PM | Mon – Sat, excluding national/ public holidays)