EKAM offers a 30-day risk-free trial on these products. This means that you can return the product for any reason within the 30-day period after you have received the order on your doorstep. We either provide a full cash refund or offer free replacements in the case of damaged or faulty items.
If you want to return the item, please keep the item in its original condition with price tags intact, along with user manuals and original accessories, in the original box/ packaging. Failure to do so will make the item ineligible for returns/ refunds.
Once we get a request for return, we will collect the item from your location only after carefully inspecting the item and its content. After a successful reverse pick-up, we will refund the amount to you in your original payment mode in case of prepaid orders and in case of Cash on Delivery (COD) orders, we will get in touch with you for your bank account details. In both the cases, for the amount to reflect in your bank account it usually takes up to 7 working business days after the item reaches our warehouse.
To return the item you need to get in touch with us with our support team within 30-days of delivery of it at the numbers provided below.
Phone: +91-6366226493/ +91-8867915084
(Timings: 9:00 AM to 5:30 PM | Mon – Sat, excluding national/ public holidays)